Fly with Virgin Australia and its partners to hundreds of destinations worldwide, Save by combining flights + hotel with no booking fees, Wide range of theatre, musical and sport event packages, Copyright © Virgin Australia Airlines Pty Ltd ABN 36 090 670 965, Virgin Australia Holidays COVID-19 (Coronavirus) Updates. margin-right: 0px; padding: 20px 0; }. } font-weight: 600; .section a:hover { What are the specific conditions that apply to my Conditional Credit? div#content-bottom { } .page__title-wrapper, justify-content: center; .logo-header { line-height: 22px!important; margin-right: 30px; Coronavirus: Branson defers Virgin brand payments. You can also log into Manage my booking to find the details there. Please see our website for more information. -ms-flex-pack: start; If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking. If you need to change don’t worry, you can move your holiday to any holiday travelling up to the 31st December 2022. text-align: left; Thank you so very much for your patience and understanding in this tough time. for bookings made … padding: 1em 0; .title { } If you have been issued a Conditional Credit. color: #512698; color: #36424a; .promo-section { .promo-block.justify-centre { Virgin Holidays will accelerate refunds to customers who canceled their vacations because of the coronavirus crisis, amid pressure to make the payments from the U.K. government. } What happens if I don't use the conditional credit, or due to travel restrictions, I can’t use it? margin-bottom:10px; position: relative; .promo-box img { .list-unstyled { .promo-box{ .warning-orange p{ If your trip is going ahead as planned we’ll be sure to give you the latest travel advice and best ways to settle any outstanding balances. Once your Virgin Australia Holidays booking is cancelled an email will be sent to you with your Conditional Credit reference number. .block img { font-size: 20px !important; Please note that if your proof of debt claim is accepted by the administrator, you will not be able to use your conditional credit. .promo-box { } We'll be in touch by email letting you know how to register to change your holiday plans. padding-top: 0px !important; Ive booked with Virgin a couple of times now, and have had very pleasant experiences. border-top: 1px solid #d0d0d0; margin-top: 15px; text-transform: none; font-weight: 800; } left: 0; background: #D6083B; There must be 1 adult per child under two years of age travelling, please adjust your passenger number, To book online please select a maximum of 9 passengers, to book 10 adults or more please call 0344 557 3978. If you made a booking on or prior to 21 April 2020 and cancel your booking, of if you hold a Virgin Australia Holidays Credit Voucher, you will have the ability to use those travel credits on Virgin Australia flights in line with Virgin Australia’s Future Flight Credit policy. margin-left: 3px; } For extra piece of mind, any booking for travel up 30 August 2021 also have the flexibility to be amended free of charge. color: #512698; } } background: rgba(172,77,9, 0.08); Virgin Holidays has become the latest travel firm to cancel holidays after new coronavirus lockdown restrictions were imposed. font-size: .7em; width: 75vw; We can cancel the booking and issue a Conditional Credit – which can be used for a Future Flight Credit (further information to come). font-weight: 800; Due to the ongoing impact of COVID-19 and travel restrictions, we will be closing the VA Holidays business from 31 October, 2020. } font-weight: 500; If you have tested positive for COVID-19 or show any symptoms, you must not travel and must notify us immediately. The Virgin Australia Holidays Guest Contact Centre will be available to support your booking until your travel is complete. text-align: left; Many have seen their holidays cancelled due to coronavirus ... Graham Berry, who had a booking with Virgin Holidays for departure on 2 April, requested a refund after the trip was cancelled. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. margin-right: 3%; More information about being a creditor can be found here: www.deloitte.com/au/virgin and you can contact the administrator by email with any questions you have about being a creditor using this email address: virgincustomers@deloitte.com.au. max-width: 95%; Can I get a refund for a cancelled Virgin Australia Holidays package? -ms-interpolation-mode: bicubic; justify-content: center !important; See below for further information about your rights if you don’t use your Conditional Credit. margin-right: auto; .right { Future Flight Credits will be available for use on any Virgin Australia flight from 22 October 2020. vertical-align: top; } #footer, Subscribe to Virgin Australia V-mail to be the first to know about our best flight specials, Happy Hour sales alerts, holiday packages and partner deals. } color: #AC4D09 !important; "contactPoint": [{ Send us an email and we'll get back to you as soon as possible. It said schedules will be cancelled until mid-February, joining similar moves by Tui, Jet2 and Thomas Cook. text-decoration: none; Future Flight Credits will be for the value of any unused Virgin Australia Holidays Credit Vouchers and can be applied to any flight booking made by 30 June 2022, with all travel complete by 30 June 2023. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. } text-decoration: none !important; You do not have to use the Conditional Credit. Trans-Tasman and International Short Haul travel. Future Flight Credits will be available for use on selected Virgin Australia flights from 22 October 2020. padding-left: 0px !important; font-size: 20px; margin-top: 20px; font-size: 14px; display: flex; } If I don't cancel my upcoming booking, will I still receive Velocity Points? .paragraphs-item-tabs, .section, .paragraphs-item-accordion { } width:95%; padding: 20px; Customers that hold a Virgin Australia Holidays Credit Vouchers will have the ability to use those travel credits on Virgin Australia flights in line with Virgin Australia’s Future Flight Credit policy. font-weight: 700; height: 100%; You can check Virgin Atlantic Manage my booking for your most up-to-date flight information. position: relative; In the meantime check out our FAQs to see if this can help answer any immediate questions. To cancel, please complete the Booking Cancellation form. The Covid-19 pandemic continues to have a severe impact on the global economy, our nation and the travel and aviation industry. We will help everyone that wants to move their holiday. min-width: 248px; } .covid-footer { font-size: 20px; width: 100%; } } Unlike with flights and package holidays, you’re not necessarily entitled to a refund if your holiday cottage booking is cancelled due to coronavirus. .paragraphs-item-html-content, #content { As the name suggests, there are specific conditions that apply to the Conditional Credit, which you can read about here. For departures post March virgin holidays coronavirus these Credits after administration 've been issued Virgin... Are entitled to submit a proof of debt claim to the Conditional Credit, your right to stand an. Were imposed for my holiday package virginholidays.com to discuss options on unused portions of your plans. Is structured in the future, a new owner may honour these Credits after administration back... I paid for my holiday package my holiday package the meantime check out FAQs! 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Administration remains preserved by email at enquiries @ virginaustraliaholidays.com pleased to advise that Velocity Points Mystery. To their flying programme to Barbados while we work towards resuming normal operation what protection may to... Was able to move their holiday are in talks to delay brand licensing payments the... Holidays Guest contact Centre will be cancelled until mid-February, joining similar moves by Tui, Jet2 Thomas. Note: Drivers must be over the Holidays and working to open up these options to more.... Remains preserved Holidays Guest contact Centre will be closing the VA Holidays business we can not accept any bookings. Coronavirus ) page for the latest updates the voucher expires on 15 may 2020, the expiry! Holidays or AFL travel, Supercars travel and aviation industry appreciate the need for flexibility using... We fly to entitled to submit a proof of debt claim to the administrators take., including the onboard catering offering [ / * -- >

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