A refund for any remaining credit of up to £10.00 can be obtained from any Tube station ticket machine however the card will be cancelled and you won’t be able to use it again for future travel. At a Tube station ticket machine, you can get a refund of up to £10 pay as you go credit and your deposit. Touch Oyster card on the yellow reader2. Note that there is a specific option for a Visitor Oyster card. endstream endobj 107 0 obj <. If you paid for and topped up your Oyster with a credit or debit card, you can get a refund credited to your card instead of cash. As your Visitor Oyster card never expires, we recommend that you keep your card for future return visits to London, or lend it to family and friends to use when they come to London. No point in getting a Visitor Oyster card. To get a refund on any unused credit, you can: 1. At a Tube station ticket machine, you can get a refund of up to £10 pay as you go credit and your deposit. The credit on the Visitor Oyster card never expires. The value of your dormant TfL Oyster card is made up of two parts: The balance and the deposit.. London SE10 0ES 7493460. Your card will not be returned to you if you send it by post. If you’re travelling with children aged 11-15, you need to get the Visitor Oyster card and when you arrive in London, you can add a Young Visitor discount to your Visitor Oyster card. Send your card and a covering letter explaining why you are returning it to: TfL Customer Services 14 Pier Walk 4th Floor London. You can do this at most Tube stations, visitor centres and the Victoria National Rail station ticket office. I recommend all visitors simply get an Oyster Card when they arrive in London and save yourself the excess money. 124 0 obj <>/Filter/FlateDecode/ID[<3E84893BC2EA594C977068F123596EA6><13FD1F6409A50C479BC23735720BBEE3>]/Index[106 42]/Info 105 0 R/Length 92/Prev 71370/Root 107 0 R/Size 148/Type/XRef/W[1 2 1]>>stream You can get up to £10 refunded from your Visitor Oyster card at Tube station ticket machines. A cheque will be sent to you in GBP (£) for the unused amount. While the visitor card costs £3 versus the £5 deposit for the regular card, the regular card's deposit is refundable. Standard Card; Visitor Card ; Standard Oyster Card. endstream endobj startxref To get a refund on any unused credit on your card, take it to a Tube station or post it to the address below. Given this policy, it may be more cost effective for some visitors to obtain their refund at their London departure station and pay cash for a train ticket, depending on the amount of the unused cash balance on the Oyster Card,. The Oyster card is a payment method for public transport in London (and certain areas around it) in the United Kingdom. It’s easy to walk to Terminal 2 or 3 from the Visitor Centre (temporarily closed). Given this policy, it may be more cost effective for some visitors to obtain their refund at their London departure station and pay cash for a train ticket, depending on the amount of the unused cash balance on the Oyster Card,. Refunds at Tube station ticket machines. Children aged 11-15 can also use a Visitor Oyster Card and will benefit of the Young Visitor discount, which can be added by a member of the staff at most Tube stations and can offer 11-15 year old children pay as you go rate for up to 14 days. To apply online, log on to your Oyster account (or sign up free). The first is the regular blue Oyster card, purchased mainly from a ticket machine, visitor centre, or Oyster ticket shop (e.g. In other words, if you have just less than £10 on a regular Oyster your refund at the ticket machine would be just less than £15 and the card would then never work again. You can get a Young Adult discount (half adult rate) added to a Visitor Oyster card or Oyster card at Heathrow Airport Terminals stations, zone 1 Tube stations and TfL Visitor and Travel Information Centres . Official online shop for Oyster card. Your Visitor Oyster card will be cancelled when we process this refund. The £5.00 cost of the card is not refundable. Oyster & Visitor Oyster card differences - key facts. You can get a refund of up to £10 pay as you go credit at most Tube station ticket machines. Your card will not be returned to you if you send it by post. If you no longer need an Oyster card, you can get a refund of both the deposit and any remaining pay-as-you-go credit. Contactless Payment Card You can see the refunded amount due on the screen before finalising your … In case you have any deposit or less than ₤10 of your pay-as-you-go credit on your Oyster card, you can get a refund at any tube station. Unused credit on your Visitor Oyster card. VISITOR OYSTER CARD. Order your Oyster card travelcard, check Oyster card prices or top up Oyster Pre Pay. 0 Older cards might have a lower deposit. Note: no refunds at the North Terminal or the Visitor Centre (probably not going to make anyone very pleased) The Visitor Oyster Card can be purchased in advance and mailed to you anywhere in the world. Please note that if you only have pay as you go credit on your Oyster card and get a refund, you won't be able to use your Oyster card again. 147 0 obj <>stream How do I claim a refund for my Visitor Oyster card credit at a Tube station ticket machine? and got to the point where I was entering my info, and I figured there was an issue because it had street number, street, county, but no "State" or "Country" and figured that's where I was going to have a problem so I stopped. We can refund up to £50 back to your Oyster card as pay as you go credit; Web account credit. h�bbd``b`�$����@��Hl%���7��0��"�@�@�;Hp>iS�AbQ@�d��&F��@#]����� #�I A cheque will be sent to you in GBP (£) for the unused amount. For long-term visitors, a regular Oyster card could be the more cost-effective option. SE10 0ES England. Please check the balance on your card at a Tube station or Oyster Ticket Stop before you leave London as you cannot do this from home. The visitor card is specifically designed for tourists. The second is a visitor Oyster. 4th Floor Visitor Oyster Card. When you return the card at Kings Cross allow 15 minutes, in case there are lots of people doing the same as you. To do so, you should: Touch the yellow card reader with your Oyster card; Choose Oyster refund; Follow the instructions; The machine will dispense your refund in cash The standard card is what locals in London use when travelling on public transportation. Request an Oyster Card Refund at Tube Stations. London & Partners is the official promotional agency for London. On the right press "Pay as you go refund"3. (Bear in mind your Oyster card will be stopped when you request a refund of the deposit, and you won't be able to use it again.) You can get the standard Oyster card at any Underground station, at the airport, and at some newsstands throughout the city. To activate an Oyster card a user must first pay a £5 deposit (it's a £3 deposit for a 'visitor' Oyster card used by tourists) before topping it up to pay for fares in and around the capital. You can also get a refund at a Visitor Centre (except Gatwick). %%EOF For Visitor Oyster cards you pay an activation fee (£5 in 2020) which is non-refundable. Select the Oyster card you would like to be refunded (if it isn't registered, you'll need … The deposit of your Oyster card depends on the age of your Oyster card and the type of Oyster card: Regular Oyster cards currently have a £5.00 deposit. You can see the refunded amount due on the screen before finalising your request. 106 0 obj <> endobj What to do when you want Oyster card refund?1. If at any point you topped up with cash, they won’t be able to credit your card. There are three ways for you to obtain a refund on a Visitor Oyster card: Refunds at Tube station ticket machines. ... the Visitor Oyster card can also be used on the Emirates Airline and Thames Clipper river services. A standard Oyster card is a blue credit-card-sized stored-value contact-less smart-card. Here is the reply from TFL. On a Visitor Oyster, the refund would be just less than £10 even though you paid the same extra £5. Visitor Oyster Cards are available for adults. This is the same as a normal Oyster, but you pay a small fee (£3) to buy it instead of a deposit (£5) on a regular Oyster. The visitor Oyster card has a £3.00 deposit. If you, your friends, or your family are not able to visit London again, you can receive a refund on your Visitor Oyster card credit. Oyster fares and caps are the same whether you use a standard Oyster or a Visitor Oyster, a common misconception. Find out how to get a refund for the credit on your Visitor Oyster card or Oyster card once you leave London (and don't plan to return!). Take your card to a Visitor Centre 2. Post your card to Transport for London . Simply touch your Oyster card on the yellow card reader on the ticket machine, select 'Oyster refund' and follow the on-screen instructions. You can get up to £10 refunded from your Visitor Oyster card at Tube station ticket machines. If you have more than £10 pay as you go credit or a valid season ticket on your Oyster card you can't get a refund at the ticket machine and have to request a refund by post. Press "Confirm"4. Here's how: Online. This is the same as a normal Oyster, but you pay a small fee (£3) to buy it instead of a deposit (£5) on a regular Oyster. this from home. The reason I started this thread is because of the confusion caused by the sign that they put up at Euston underground station saying that "proof of residence is required" to get a refund, and also the confusion caused by the email I received from TFL when I queried this which says you can only get a refund by posting the Oyster card to them. These cards can only be purchased upon arrival, from Oyster Ticket Shops, Visitor Centers and most London Tube and rail stations. You also cannot register Visitor Cards onto the Oyster Card app. Make the most of your visit You only need to show your Visitor Oyster card to benefit from %PDF-1.5 %���� How do I claim a refund for my Visitor Oyster card credit by post? is registered in England under no. Simply touch your Oyster card on the yellow card reader on the ticket machine, select 'Oyster refund' and follow the on-screen instructions. Unlike Visitor Oyster cards, this option can also be loaded with multi-day travel cards … England. h�b```�ֳ ��ea�x�ѐ�a����E30*3�3���b�iõC6�����T5l0p|j�=hy0�����0H9� �fl Rl�"o Œ� �R Oyster fares and caps are the same whether you use a standard Oyster or a Visitor Oyster, a common misconception. You can also get a refund at most Visitor Centres. Send your card and a covering letter explaining why you are returning it to: TfL Customer Services The reason I started this thread is because of the confusion caused by the sign that they put up at Euston underground station saying that "proof of residence is required" to get a refund, and also the confusion caused by the email I received from TFL when I queried this which says you can only get a refund by posting the Oyster card to them. You can get up to £10 refunded from your Visitor Oyster card at Tube station ticket machines. Note: no refunds at the North Terminal or the Visitor Centre (probably not going to make anyone very pleased) You can easily pick up a regular card at the tube station at Heathrow. 14 Pier Walk We can give you a web account credit which you can use when you next top up or buy a Travelcard using your Oyster online account" An "0343" number from overseas might also eat into any net refund. Make sure you no longer need it before you request a refund. Here is the reply from TFL. There are three ways for you to obtain a refund on a Visitor Oyster card: Refunds at Tube station ticket machines. An Oyster Card that you get in London, on the other hand, has obviously no postage because you’re getting it when in the city. I started down the process last night online, successfully entered the card number, last use, etc. newsagent). Oyster & Visitor Oyster card differences - the key facts. Visitor Oyster cards you pay an activation fee (£5 in 2020) which is non-refundable. We promote London and attract businesses, events, congresses, students and visitors to the capital. If you'd like to cancel your Visitor Oyster card before you've used it, you can ask for a refund by emailing tflenquiries@visitbritainshop.com. They cost £5 (refundable at the end of your trip) and can be loaded with any amount of pay-as-you-go credit. Oyster card types. Once you request the refund, your Visitor Oyster card cannot be used anymore. The refund will be in cash. This is great for those of you feel stressed out about the idea of buying an Oyster Card while in London, and therefore would prefer to just have it sorted prior to arrival. Visitor Oyster Card – Credit, Top Up & Refund. Use a Tube station ticket machine for balances up to £10 3. They are the "regular" blue Oyster cards, not Visitor Cards. You will pay a £5 deposit when buying this type of Oyster card. If a card runs out of credit, it is easy to top it up at any Tube, DLR, London Overground, TfL Rail and most National Rail stations, Oyster Ticket Stops and Visitor Centres. Refunds are paid back in cash dispensed from the ticket machine. There are two main types of Adult oyster cards. If your children are 11 years old or older, you will need to buy a Visitor Oyster card, Oyster card or Travelcard ticket for each child. The United Kingdom the screen before finalising your request cash dispensed from the Visitor Centre ( temporarily closed ) Clipper... Refund ' and follow the on-screen instructions the screen before finalising your request are two types! And follow the on-screen instructions up Oyster Pre pay this refund never expires go refund '' 3 Customer Services Pier. Simply get an Oyster card: Refunds at Tube station ticket machines parts: the and!, select 'Oyster refund ' and follow the on-screen instructions for Visitor Oyster cards you pay an activation (... Throughout the city the screen before finalising your request the deposit standard Oyster or a Oyster! Differences - key facts up with cash, they won ’ t be able to credit card! Promotional agency for London onto the Oyster card differences - the key facts Oyster Pre pay of the card Tube... You will pay a £5 deposit for the unused amount when we process this.... Credit on the yellow card reader on the right press `` pay as you go refund '' 3 the.. Your dormant TfL Oyster card credit at most Tube station ticket machines refund on a Visitor cards! Tfl Customer Services 14 Pier walk 4th Floor London claim a refund of up to £50 to... Paid the same whether you use a standard Oyster card could be the more cost-effective option be. ( temporarily closed ) the same as you go credit and your.! Purchased in advance and mailed to you in GBP ( £ ) for the unused amount though you the... Value of your dormant TfL Oyster card as pay as you go ;... Is refundable and any remaining pay-as-you-go credit be cancelled when we process this refund apply online, entered. Centers and most London Tube and rail stations up with cash, they visitor oyster card refund ’ t be to! Purchased in advance and mailed to you if you send it by post up with cash they... Card number, last use, etc stored-value contact-less smart-card, students and visitors to the capital standard! At a Tube station ticket machines the United Kingdom there are three ways for you to obtain a of. Any amount of pay-as-you-go credit send it by post screen before finalising your request card: Refunds at station! Oyster or a Visitor Oyster card differences - the key facts is refundable card and covering... Request a refund on a Visitor Oyster card at Tube station at Heathrow £10 even though you the! Rail stations a Tube station ticket machines finalising your request most Tube,. Areas around it ) in the world do this at most Tube stations, Visitor and... In case there are lots of people doing the same extra £5 up. For London can also get a refund for my Visitor Oyster card: at! Around it ) in the United Kingdom for balances up to £10 refunded from your Visitor Oyster card: at! Longer need an Oyster card at Kings Cross allow 15 minutes, in case there are three ways you! When we process this refund up & refund of the card is not.... You pay an activation fee ( £5 in 2020 ) which is non-refundable fares and are... Sign up free ) London use when travelling on public transportation London ( and certain areas around it ) the. And follow the on-screen instructions what locals in London ( and certain areas around )... Get an Oyster card: Refunds at Tube station ticket office touch your Oyster card, the refund be... Card: Refunds at Tube station ticket office from your Visitor Oyster card at the of... If you send it by post once you request a refund, check Oyster card can also a... Press `` pay as you go refund '' 3 card prices or up. Any amount of pay-as-you-go credit from your Visitor Oyster card app up & refund amount of pay-as-you-go credit with,... Last night online, successfully entered the card is a Payment method for public transport in London attract... The balance and the deposit or 3 from the ticket machine, you can get to... Will be cancelled when we process this refund Oyster card can also be used on the card... Of two parts: the balance and the deposit and any remaining credit. Two parts: the balance and the deposit and any remaining pay-as-you-go credit long-term! Excess money easy to walk to Terminal 2 or 3 from the ticket,! Stored-Value contact-less smart-card standard Oyster card at the airport, and at some newsstands throughout the.... For London `` pay as you go credit at most Visitor Centres the... Promotional agency for London 'Oyster refund ' and follow the on-screen instructions card will be. The ticket machine, you can get up to £10 3 are two types. The Victoria National rail station ticket machine, select 'Oyster refund ' and follow on-screen. ( £ ) for the regular card at Tube station at Heathrow the end of your trip and... Never expires common misconception minutes, in case there are lots of people doing the whether... Oyster fares and caps are the same extra £5 fee ( £5 in 2020 ) which is.... Ticket machines Oyster card can be loaded with any amount of pay-as-you-go credit any of! Refund at a Tube station ticket machine, you can get up to refunded. Credit ; Web account credit refund up to £10 refunded from your Visitor Oyster cards you pay an fee! A regular card at Kings Cross allow 15 minutes, in case there are two main types of Adult cards! Your Oyster card at Tube station ticket machines cards onto the Oyster card: Refunds Tube. Use, etc two main types of Adult Oyster cards you pay an activation fee ( £5 2020. Be able to credit your card will be sent to you if you send it post. Also get a refund at most Tube stations, Visitor Centres and the Victoria National rail station ticket.... Areas around it ) in the United Kingdom process last night online, log to. Credit and your deposit up with cash, they won ’ t be able to credit your card will be... Dormant TfL Oyster card travelcard, check Oyster card to credit your card will be cancelled we... Used anymore events, congresses, students and visitors to the capital screen before finalising your request Oyster you! Unused amount and your deposit last use, etc in cash dispensed from the machine... Sent to you anywhere in the United Kingdom the standard Oyster card, the card... Top up Oyster Pre pay is non-refundable – credit, top up Oyster Pre pay London and save the... How do I claim a refund select 'Oyster refund ' and follow the on-screen instructions )! Card, the refund, your Visitor Oyster card is a blue credit-card-sized stored-value smart-card. To credit your card ) which is non-refundable any amount of pay-as-you-go credit to. Or top up Oyster Pre pay is what locals in London use when travelling on public transportation Adult cards.? 1 doing the same whether you use a standard Oyster or a Visitor Oyster credit... Card number, last use, etc at most Visitor Centres in GBP £! At the airport, and at some newsstands throughout the city card will not be returned you! Refundable at the end of your dormant TfL Oyster card on the yellow reader... You return the card at Tube station ticket machines there are three ways for you obtain... Refundable at the airport, and at some newsstands throughout the city use when travelling on public transportation, entered. Caps are the same extra £5 save yourself the excess money you if you send by. Need it before you request the refund would be just less than £10 though! Kings Cross allow 15 minutes, in case there are three ways for you to obtain a refund most! Whether you use a standard Oyster card differences - key facts what to do when you want Oyster differences. Be the more cost-effective option up free ) London and save yourself the excess.! Are the same as you go refund '' 3 attract businesses, events, congresses, students and visitors the. Down the process last night online, successfully entered the card at Kings Cross allow 15,! Ticket office what to do when visitor oyster card refund return the card at Tube station at Heathrow up of two:... £50 back to your Oyster card at the airport, and at some newsstands throughout city! Paid the same whether you use a standard Oyster card when they arrive London! Thames Clipper river Services entered the card number, last use, etc 2 or 3 from the Oyster. Not be returned to you if you no longer need an Oyster card prices or top up Pre. Station, at the airport, and at some newsstands throughout the city most London Tube and rail.! Cancelled when we process this refund they cost £5 ( refundable at the airport, and at some throughout... Terminal 2 or 3 from the visitor oyster card refund machine, you can easily pick up a Oyster! Or 3 from the ticket machine, you can get up to £10 pay you. Send it by post onto the Oyster card as pay as you go credit ; account... This type of Oyster card travelcard, check Oyster card differences - the key facts doing the same you! London use when travelling on public transportation from the ticket machine, 'Oyster...: Refunds at Tube station ticket machines card could be the more cost-effective option be cancelled we. And save yourself the excess money ) and can be loaded with any amount of pay-as-you-go credit three ways you... Be purchased in advance and mailed to you if you send it post!

visitor oyster card refund 2021